Three Reasons You Should Love Your Customer Service Career

A career in customer service is very rewarding. Make no mistake about it, customer service can be pretty difficult and challenging, but at the same time – it is a very rewarding career, full of interesting and useful experiences.  There are good reasons you should love your customer service career.

Unfortunately, sometimes when I interact with customer service professionals, most seem to dwell too much on the difficult and challenging aspects of the job, forgetting that every career has its pros & cons.  As a result, they lose sight of the amazing rewards a career in customer service has to offer. This post isn’t just meant to motivate or inspire, it is also for the purpose of illuminating these often overlooked advantages.

Here are 3 reasons why you should love your customer service career –

#1. You Learn Valuable Soft Skills

In customer service soft skills are very important as they enable you to connect emotionally to customers, satisfying them in a way that leaves lasting positive impressions about your business.
It is vital that as a customer service professional you develop excellent soft skills, these skills make the difference between an average service rep and the rock star, whom all the customers prefer to interact with.  A career in customer service will endow you with very important soft skills like:

A career in customer service will endow you with very important soft skills like:

  • Empathy
  • Patience (self-control)
  • Active listening
  • Confidence
  • Creativity
  • Emotional Intelligence
  • Teamwork and much more

As you continually make use of these skills while interacting with various customers, resolving their issues, or responding to inquiries, it gradually becomes a part of you. These soft skills play a key role in your relationships both at work and in your personal lives.

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#2. It Gives You The Opportunity To Make A Difference

A majority of interactions you have with customers will involve you providing some sort of support or assistance to them. You never know how much of a difference these ‘minor’ solutions you provide can make in one customer’s day.

There are numerous stories about customer service reps saving lives. This lays credence to the saying that – heroes come in different assortments and sometimes they can be customer service professionals just like you. Customer service is one career where you mostly focus on how to create great positive experiences for people (while racking up a massive amount of good karma).

#3. Demand for Customer service Reps is high

High-Demand

According to the US bureau of statistics, employment of customer service professionals is projected to grow 10 percent from 2014 to 2024. This is faster than the average growth rate for all other occupations and it indicates a strong demand for customer service representatives. A career in customer service will expose you to a variety of experiences as there is demand in almost every sector of public and private industry, if you are a skilled customer service professional, you can work in any industry or organization as long as they have customers.

Customer service has moved from being an optional service businesses offer, to becoming a very vital aspect of organizations today. With companies increasing their focus on the customer’s experience and satisfaction, there couldn’t be a better time to be in customer service. 

What do you love about your customer service career? I’d like to hear, please drop a comment below

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Kelechi Okeke