Ten Customer Service Skills Employers Look out For Part 1

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A career in Customer Service can be quite rewarding if you go into it with the right attitude and skills. If you’re looking forward to having a career in Customer Service, it’s important that you know what skills employers are going to be looking out when recruiting employees for a customer service role. In this series I’ll share the basic skill sets you have (or acquire), for a rewarding Customer Service career.

  1. Good Communication Skills

In Customer service, you’ll interact with people from all walks of life, responding to enquiries, giving solutions to problems, and all other interaction as your job role specifies. It is important that you’re able to communicate meaningfully and clearly to your Customers

  1. Self-Control

Having self-control in Customer service is very important because you will come across difficult Customers, who might be mean to you. It is self-control that will make it possible to restrain yourself from screaming

I’m not the cause of your problem mister!!!

Image credit: www.bayanmall.org

  1. Patience

This skill is just as important as self-control, especially when dealing with an angry customer who is frustrated about a perceived service failure by your organization. In such a situation patience is quite a virtue.
Luckily learning to be always patient with customers is as easy as learning to separate your feelings from the situation and understand that in most cases a customer is upset with something that has nothing to do with you personally.

  1. Takning Ownership

Having an ownership approach to your work will give you the ability to empathize appropriately when a customer complains of a service failure. Ownership approach also leads to self-motivation which will improve your productivity. Productive employees will get the promotions

  1. Empathy

Empathy is very important in creating a great Customer experience, and also plays a key role in resolving Customer complaints. Empathy is a central requirement for building a strong, engaged relationship between the customer and an organization. This can only be done by employees

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Click here for part 2

Kelechi Okeke
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