Ten Customer Service Skills Employers Look out For Part 2

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Here are 5 more Customer service skills employers are searching for. (Continued)

  1. Good Phone Skills

Being a Customer Service rep, means you’ll also have to deal with customers on the telephone, you’ll have to speak as clearly and as professionally as you can, hence the need for good phone skills. Great telephone skills do many good things to maintain an excellent relationship with customers which in turn benefits every person involved from the owner of the company to the call center employee, to the customer

  1. Team Player

If you can’t be a team player, you are not going to be a great Customer service rep.  Good customer service takes team work.  Working well with others is an essential skill for being successful and rendering delightful service to patrons.

  1. Knowledgeability

A Customer Service rep, must demonstrate knowledgeability about the company’s products and services, you should be able to explain to customers (clearly) what your products can do and what services you offer. No one will take a you serious, if you can’t give good information on products and services as a Customer service rep.

  1. Ability to work under pressure

Customer service can get hectic really quickly, when sales are at its peak or during the rush hour. It is important that you’re able to keep your head above water, in times like this. The ability to work under pressure makes it possible to remain calm and professional, even when Customers are drowning you in requests or complaints.

  1. Computer skills

Computer skills are valuable in customer service, they speed up the amount of time it takes to process a customer’s request and makes work more efficient, as a service rep you will support customers via a variety of channels including e-mail, social media and even live chat platforms. All these are computer dependent, thus making it imperative that as a customer service rep you know your way around a computer

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Bonus:  A positive attitude

A positive attitude affects the work environment. The energy of a positive attitude produces cooperation and helps a team reach customer satisfaction goals

A positive attitude enhances communication between customer service reps and the customers being served. People remember being treated well. They recognize and appreciate courtesy and kindness, this is why employers are searching for these traits.

Kelechi Okeke
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