Customer service is getting harder and more complex year after year. As the number of communication channels keeps growing steadily, businesses have to stay alert
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Since the transition into the digital age, customer service agents have been forced to adjust to new forms of communication and expectations. Part of the
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Thanks to the internet and smartphones & social media, customer service has evolved in numerous ways in its short history. Social media which has now
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Social media has evolved from being mostly a marketing platform to very quickly becoming adopted as a contact channel customers can use to get in touch
Continue readingWhen today’s customers require support, they don’t think in terms of channels. They reach out to your company through whatever means is most convenient or
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