Social media customer service Archives

Is Your Social Media Customer Service Helping or Hurting Your Customer Experience – Justin Osborne

Posted on November 26, 2019January 10, 2024 by Justin Osborne

Customer service is getting harder and more complex year after year. As the number of communication channels keeps growing steadily, businesses have to stay alert

Customer Service

9 Important Do’s and Don’ts of Social Customer Service You Should Know – Amanda Peterson

Posted on February 19, 2019November 2, 2023 by Kelechi Okeke

Since the transition into the digital age, customer service agents have been forced to adjust to new forms of communication and expectations. Part of the

Customer Service

Social Media Etiquette For Customer Service

Posted on February 3, 2017April 18, 2023 by Kelechi Okeke

Thanks to the internet and smartphones & social media, customer service has evolved in numerous ways in its short history. Social media which has now

Customer Service

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3 Things To Avoid If A Customer Leaves A Negative Review On Social Media

Posted on August 12, 2016July 4, 2020 by Kelechi Okeke

Social media has evolved from being mostly a marketing platform to very quickly becoming adopted as a contact channel customers can use to get in touch

Customer Service

How to Succeed with Omnichannel Customer Service – Alex Bloom

Posted on August 11, 2016July 4, 2020 by Kelechi Okeke

When today’s customers require support, they don’t think in terms of channels. They reach out to your company through whatever means is most convenient or

Customer Service

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