The Magic in Service Recovery – John Tschohl
It’s simple and not many companies practice the magic of Service Recovery. The magic in service recovery occurs when a frontline employee solves a customer’s
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Tag: Service recovery
Free Service Recovery Quiz For Professionals
A service failure occurs when a brand fails to meet a customer’s expectation. When this happens, the customer’s chances of defecting to competition increases. Successful
Continue readingThree Things That Negatively Impact Customer Experience In Your Business
 One of the most important factors in establishing brand loyalty is the customer experience. Building Customer loyalty is about more than just creating catchy
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