Personalization Is an Important Aspect of Online Customer Experience
No doubt the today’s customer has been greatly empowered and has an array of contact channels with which he can interact with a brand. The
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Infographic: 2016 The Year of The Customer
Businesses have come to realize that their customers experience is unarguably tied to their profitability. For those businesses that are yet to understand why this is so, below
Continue readingInfographic – Why You Can’t Afford to Ignore Employee Engagement
Employee engagement is very important for every organization that hopes to make positive improvements on their customer satisfaction indices. Employees who are not passionate about their
Continue readingFive Important Things You Should Know About Millennials
You must have probably come across the word ‘millennial’ or ‘Gen Y’ (Generation Y) at one point or the other. But who or what exactly
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Infographic: Have You Seen These Customer Experience Statistics?
A lot of businesses are focusing on improving their customer’s experience in recent years, In fact, 91% of organizations said they aspire to be among
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