4 Voice of the Customer (VoC) Trends in 2022 [Infographic]
A Voice of the Customer (VoC) program is an invaluable tool that helps businesses keep a pulse on their customers, understand their needs and pain-points
Continue readingA Voice of the Customer (VoC) program is an invaluable tool that helps businesses keep a pulse on their customers, understand their needs and pain-points
Continue readingWe’ve all heard those cringe-worthy stories of awful customer service. Sometimes they’re a good example of one employee who didn’t do the right thing, no
Continue readingIf customer feedback is essential for businesses to identify areas where there’s room for improvement and how they can better satisfy customers, then feedback from
Continue readingEmotional Intelligence or Emotional Quotient is as important as a person’s IQ (Intelligence Quotient) when it comes to work and career excellence. It plays an
Continue readingEmpathy is one of the most important skills a customer service professional should possess, not only is empathy important in relationships among co-workers, leaders, and subordinates,
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