4 Voice of the Customer (VoC) Trends in 2022 [Infographic]
A Voice of the Customer (VoC) program is an invaluable tool that helps businesses keep a pulse on their customers, understand their needs and pain-points
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Tag: infographic
4 Examples of Good Customer Service [Infographic]
We’ve all heard those cringe-worthy stories of awful customer service. Sometimes they’re a good example of one employee who didn’t do the right thing, no
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Are You Listening To The Voice Of Employees?
If customer feedback is essential for businesses to identify areas where there’s room for improvement and how they can better satisfy customers, then feedback from
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Emotional Intelligence & Your Career (Infographic)
Emotional Intelligence or Emotional Quotient is as important as a person’s IQ (Intelligence Quotient) when it comes to work and career excellence. It plays an
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Infographic: Developing Empathy
Empathy is one of the most important skills a customer service professional should possess, not only is empathy important in relationships among co-workers, leaders, and subordinates,
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