Asking The Right Questions, In the Right Way
In the course of interaction with Customers, eventually you might have to ask questions ot seek clarification. The way you ask the question and your
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The Futuristic Customer Experience is Here
As our achievements in technology advance, companies will find a way to leverage on these advances to give more value to the products and services
Continue readingWhy Should I Delight my Customers?
Customer Service is what almost every forward-thinking institution/brand renders to their clients at their various contact points – the smile, the courtesy, respect, empathy and
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What Millennials Expect from Their Banks
However good your product or service is, the truth is that no-one will buy it if they don’t want it or believe they don’t need
Continue readingThree Things That Negatively Impact Customer Experience In Your Business
 One of the most important factors in establishing brand loyalty is the customer experience. Building Customer loyalty is about more than just creating catchy
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