Five Reasons You Can’t Ignore Customer Experience
As more businesses begin to realize and come to terms with the fact that the customer’s experience is the next competitive battleground, It has become very necessary
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Five Reasons You Can’t Ignore Customer Experience
As more businesses begin to realize and come to terms with the fact that the customer’s experience is the next competitive battleground, It has become very necessary
Continue readingThe Results of Poor Service Standards
An organization that has poor customer service standards runs the risk of losing out to competition. The effect usually takes years before it begins to manifest,
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Great Customer Service is More Than Just Saying Yes – Shep Hyken
Customer service is not just about saying yes to every request the customer makes, or answering the phone before the third ring.
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Customers Are People, Not Numbers – Shep Hyken
Alot of times service reps  treat customers like numbers or files to be processed, especially in situations when the customer and service rep cannot see
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