15 Empathy Statements That Help Improve Customer-Agent Rapport – Justin Osborne
An empathy statement is a short phrase that you can use to create a connection with the person you are conversing with. It shows that
Continue readingAn empathy statement is a short phrase that you can use to create a connection with the person you are conversing with. It shows that
Continue readingSolving a customer’s problem is an integral part of customer service, but when it comes to customer satisfaction, fixing the problem is never enough. This
Continue readingEmpathy is one of the most important skills a customer service professional should possess, not only is empathy important in relationships among co-workers, leaders, and subordinates,
Continue readingEmpathy is very important in the business of rendering services, we don’t live in a perfect society, things would go wrong at some point or
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