15 Empathy Statements That Help Improve Customer-Agent Rapport – Justin Osborne
An empathy statement is a short phrase that you can use to create a connection with the person you are conversing with. It shows that
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Tag: empathy
A Practical Guide On How To Win Customers With Empathy
Solving a customer’s problem is an integral part of customer service, but when it comes to customer satisfaction, fixing the problem is never enough. This
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Infographic: Developing Empathy
Empathy is one of the most important skills a customer service professional should possess, not only is empathy important in relationships among co-workers, leaders, and subordinates,
Continue readingEmpathy and Its Role in Complaints Resolution
Empathy is very important in the business of rendering services, we don’t live in a perfect society, things would go wrong at some point or
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