A Practical Guide On How To Win Customers With Empathy
Solving a customer’s problem is an integral part of customer service, but when it comes to customer satisfaction, fixing the problem is never enough. This
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Tag: Emotional Intelligence
Emotional Intelligence & Your Career (Infographic)
Emotional Intelligence or Emotional Quotient is as important as a person’s IQ (Intelligence Quotient) when it comes to work and career excellence. It plays an
Continue readingLessons From The Oldest Written Customer Complaint
The oldest written customer complaint was angrily written about 3,750 years ago, A man named Nanni wrote a letter to express his dissatisfaction with the quality of copper
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Infographic: Emotional Intelligence and You
Emotional intelligence is the ability to identify and appropriately respond to one’s own emotions and the emotions of others. In business, it is becoming more
Continue readingEmotional Intelligence Series – Part 1
In today’s world, now more than ever, creating extraordinary Customer experience is becoming an edge businesses have over competition, and has become critical for survival.
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