Interview with Jeff Yasuda – Enhancing Customer Experience With Music
Different genres of music have varying effects on mood, and this can be powerful in shaping the customer’s experience. Music can be used to engage,
Continue reading
Tag: digital user experience
How to Succeed with Omnichannel Customer Service – Alex Bloom
When today’s customers require support, they don’t think in terms of channels. They reach out to your company through whatever means is most convenient or
Continue readingPersonalization Is an Important Aspect of Online Customer Experience
No doubt the today’s customer has been greatly empowered and has an array of contact channels with which he can interact with a brand. The
Continue reading
Infographic: 2016 The Year of The Customer
Businesses have come to realize that their customers experience is unarguably tied to their profitability. For those businesses that are yet to understand why this is so, below
Continue reading
Could Digibank be the Future of Banking?
Digibank is the brain child of singapore’s DBS (Development Bank of Singapore), it is the first mobile only bank in India, meaning that it is
Continue reading