In today’s fast-paced world, customers tend to have a short attention span. Time has become a limited resource, and most people do not concentrate on
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This video titled ‘Welcome Back’ is the fourth series in the ‘Life’s for Sharing’ campaign created by Saatchi & Saatchi for T-Mobile.  The ad involved Heathrow’s Terminal
Continue readingIn this episode of Amazing Business Radio, Shep Hyken speaks with the President of the International Customer Service Association Bill Gessert. In this content packed interview, Shep
Continue readingNo doubt the today’s customer has been greatly empowered and has an array of contact channels with which he can interact with a brand. The
Continue readingShep Hyken speaks with customer experience expert, Vice President of Client Experience at Compellon and author of the popular blog CX Journeyâ„¢, Annette Franz. In
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