Creating Memorable Experiences: T-mobile
This video titled ‘Welcome Back’ is the fourth series in the ‘Life’s for Sharing’ campaign created by Saatchi & Saatchi for T-Mobile.  The ad involved Heathrow’s Terminal
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Tag: CX
Emotional Intelligence & Your Career (Infographic)
Emotional Intelligence or Emotional Quotient is as important as a person’s IQ (Intelligence Quotient) when it comes to work and career excellence. It plays an
Continue reading#13 Productivity Tips For Customer Service Professionals
A career in customer service is one that is both challenging and quite rewarding. In order for any individual to excel in their chosen career
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How To Deal With Angry Customers (Video)
Dealing with angry customers is something no customer service professional looks forward to, unfortunately managing angry customers is somewhere in the job description of most
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How To Handle Service Failure
No matter how efficient and wonderful any company is, service failures are bound to occur, because companies are mostly made up of people and technology,
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