Infographic: Have You Seen These Customer Experience Statistics?
A lot of businesses are focusing on improving their customer’s experience in recent years, In fact, 91% of organizations said they aspire to be among
Continue reading
Tag: CX
Developing a Customer Service Vision
When you don’t know where you are going, it is really hard to get there. Delivering exceptional customer service starts with defining a clear and
Continue reading
Is This The Future Of Online Customer Experience?
Late last month i put up an article The Futuristic Customer Experience about Connie, a robot concierge developed by IBM for Hilton McLean, which draws on domain
Continue reading
Passive Aggressive Behavior in Customer Service
Passive-aggressive behaviour is one of the most destructive cancers to an organizational culture that ends up killing a great company, the self-esteem of the individuals
Continue readingHow the Customer’s Experience can Impact Business Results
Alot of people wonder how the Customer’s experience can affect their balance sheets, which is why you sometimes hear; Forget about good customer service; people
Continue reading