Since the transition into the digital age, customer service agents have been forced to adjust to new forms of communication and expectations. Part of the
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From the moment customers become aware of a brand and its products or services, they begin to anticipate a set of behaviours or actions from
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Company policies are often created for good reasons, but sometimes these policies get in the way of delivering or receiving a great customer experience. Can
Continue readingWaiting in long queues is an experience most people do not look forward to whether it’s in person, online or on the phone. The more
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Every year, the first week in October is set aside for the Customer Service Week celebration – an international event devoted to recognizing the importance of
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