Can you relate? Customer complaints are inevitable in Customer service, technology might fail, an overlooked issue might rear its head, there’s bound to be one
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Apple has expanded its presence on Twitter, adding an English-language general support channel — called @AppleSupport — They will be tweeting out tips and tricks,
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Most times companies hire staff, train them on Customer Service and deploy them to the field to carry out their various service functions, without giving
Continue readingEmpathy is very important in the business of rendering services, we don’t live in a perfect society, things would go wrong at some point or
Continue readingAlot of people wonder how the Customer’s experience can affect their balance sheets, which is why you sometimes hear; Forget about good customer service; people
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