Is This The Future Of Online Customer Experience?
Late last month i put up an article The Futuristic Customer Experience about Connie, a robot concierge developed by IBM for Hilton McLean, which draws on domain
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Tag: Customer Service
Six Customer Service Mistakes
Customer service has become a key driver of customer retention and loyalty as it’s been proven to create more profitable business results. Organizations with foresight
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Passive Aggressive Behavior in Customer Service
Passive-aggressive behaviour is one of the most destructive cancers to an organizational culture that ends up killing a great company, the self-esteem of the individuals
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Customer Service Story – Tire Rack
This story was shared on Reddit and shows what sort of Customer perception is created when senior management drives service & goes the extra mile.
Continue readingSix Basic Skills Every Call Center Service Representative Should Have
If you are a call center representative, you’ll at some point find yourself assuming the roles of a company representative, marketer, solutions expert or counselor  –
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