3 Things To Avoid If A Customer Leaves A Negative Review On Social Media
Social media has evolved from being mostly a marketing platform to very quickly becoming adopted as a contact channel customers can use to get in touch
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Tag: Customer Service
How to Succeed with Omnichannel Customer Service – Alex Bloom
When today’s customers require support, they don’t think in terms of channels. They reach out to your company through whatever means is most convenient or
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Slideshow – 6 Steps To Dealing With Angry Customers
In customer service, it is almost inevitable that you’ll encounter disgruntled customers who are very unhappy about something, that may or may not be anybody’s
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Video: A Great Way to Improve Service
Customer service & experience expert Shep Hyken has been in the business long enough to know what works and what doesn’t in customer service, he
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Are The ‘Nice’ Customers Ruining Your Business?
Most business owners have a puzzled look on their faces whenever I throw this question at them. They wonder how Nice customers can possibly ruin
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