More Ways To Celebrate Customer Service Week
In this episode of Amazing Business Radio, Shep Hyken speaks with the President of the International Customer Service Association Bill Gessert. In this content packed interview, Shep
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Giving Customers An Extraordinary Experience
It is no longer news that the customer’s experience is the new marketing strategy, give them a great experience and they will come back with
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What To Do When You Don’t Know The Answer To a Customers Question
Being a customer service professional often entails responding to customer inquiries and providing support where necessary. But in reality, knowing all the answers to the
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Do Not Make Your Customers This Frustrated!
I recently stumbled upon this call center recording between a really frustrated customer & an agent. This is a good example of an organization literally
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Infographic: Developing Empathy
Empathy is one of the most important skills a customer service professional should possess, not only is empathy important in relationships among co-workers, leaders, and subordinates,
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