Great Customer Service is More Than Just Saying Yes – Shep Hyken
Customer service is not just about saying yes to every request the customer makes, or answering the phone before the third ring.
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Tag: Customer service training
What Is The Key To Customer Loyalty?
This is the one question that every business owner, who faces competition has asked at one point or the other.
Continue readingDrawing The Line At Abusive Customer Behaviour
Customer service professionals have to deal with angry or frustrated customers at one time or the other throughout their careers. It is expected that the service rep
Continue readingAmazing Bank Customer Service Story
It shouldn’t always be stories of bad/horrible customer service that we read about, positive stories from everyday people can do wonders in motivating professionals in
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Make A Great First Impression, It Matters
A positive first impression is an important start to building a solid connection that can convert prospects to loyal customers. This initial impression sets the tone
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