The 7 Deadly Sins of Customer Service – Annette Franz
Shep Hyken speaks with customer experience expert, Vice President of Client Experience at Compellon and author of the popular blog CX Journey™, Annette Franz. In
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How To Reduce Burnout In a Call Center
Call centres are high-pressure environments, you have to deal with customers rude or nice, you also have to bear in mind that your calls are
Continue readingFive Reasons You Can’t Ignore Customer Experience
As more businesses begin to realize and come to terms with the fact that the customer’s experience is the next competitive battleground, It has become very necessary
Continue readingFive Reasons You Can’t Ignore Customer Experience
As more businesses begin to realize and come to terms with the fact that the customer’s experience is the next competitive battleground, It has become very necessary
Continue reading
Great Customer Service Begins With…
Earlier, I published this basic customer service quiz designed for professionals to test knowledge and re-freshen on the basics. From the analysis of the results so far, a great number
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