Customer Service tips Archives - Page 9 of 13

Is Your Contact Center An Annoying, Time Waster?

Posted on April 18, 2016July 4, 2020 by Kelechi Okeke

Over the weekend, I was doing a little research and I stumbled across an article on listserve written in 2010 – 10 Most Annoying Time-Wasters. The

Infographic: Emotional Intelligence and You

Posted on April 16, 2016May 17, 2023 by Kelechi Okeke

Emotional intelligence is the ability to identify and appropriately respond to one’s own emotions and the emotions of others. In business, it is becoming more

Customers Are People, Not Numbers – Shep Hyken

Posted on April 12, 2016May 17, 2023 by Kelechi Okeke

Alot of times service reps treat customers like numbers or files to be processed, especially in situations when the customer and service rep cannot see