Employee engagement is very important for every organization that hopes to make positive improvements on their customer satisfaction indices. Employees who are not passionate about their
Continue readingAn organization that has poor customer service standards runs the risk of losing out to competition. The effect usually takes years before it begins to manifest,
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Customer service is not just about saying yes to every request the customer makes, or answering the phone before the third ring.
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This is the one question that every business owner, who faces competition has asked at one point or the other.
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A positive first impression is an important start to building a solid connection that can convert prospects to loyal customers. This initial impression sets the tone
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