Be Proactive! It’s Good For Business
Being proactive entails acting and thinking ahead of anticipated events. In customer service being proactive means that you anticipate challenges customers might have, and working
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Tag: Customer Service tips
What Happened To Customer Service? And How To Fix It – Tal Shnall
How do you feel after a phone call you’ve recently made to a customer service representative? How do you feel when you had unsatisfactory experience
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How To Deliver Great Service During The Holiday Season
Anyone who works in customer service knows the job gets a lot more hectic as the holidays approach. Big holidays like Christmas are usually accompanied
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Is It Easy For Customers To Patronize You?
“One afternoon at a shopping mall during the busy Christmas season, a consultant ventured into an athletic shoe store to buy some new running shoes. This
Continue readingCustomer Service Body Language Mistakes You Should Avoid
Body Language is an important aspect of communication between customers and service representatives. it is important for customer service reps to be trained to interpret
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