Do Your Employees Care More About Policy or Customers?
Company policies are often created for good reasons, but sometimes these policies get in the way of delivering or receiving a great customer experience. Can
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Tag: customer service story
Customer Service Story – Warby Parker
In most organizations, employees will turn a blind eye to anything relating to customers or work as soon as they’re out of the office and
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Customer Service Story – Steve’s Pizza
In today’s age, a seemingly small act by a business to its customer has the potential to impact positively or negatively on the brand, especially
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Customer Service Story – The Forgotten Bag
This airline customer service story shows the importance of communication in the event of a service failure. What could have been a horrible customer experience
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Apple Customer Service Story – The iPod Touch
Every customer deserves the best experience from the businesses they patronize. In the past decade, Apple has made a science out of customer service. You
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