Slideshow – 6 Steps To Dealing With Angry Customers
In customer service, it is almost inevitable that you’ll encounter disgruntled customers who are very unhappy about something, that may or may not be anybody’s
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Tag: customer service skills
Lessons From The Oldest Written Customer Complaint
The oldest written customer complaint was angrily written about 3,750 years ago, A man named Nanni wrote a letter to express his dissatisfaction with the quality of copper
Continue readingDrawing The Line At Abusive Customer Behaviour
Customer service professionals have to deal with angry or frustrated customers at one time or the other throughout their careers. It is expected that the service rep
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Infographic: Emotional Intelligence and You
Emotional intelligence is the ability to identify and appropriately respond to one’s own emotions and the emotions of others. In business, it is becoming more
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Customers Are People, Not Numbers – Shep Hyken
Alot of times service reps treat customers like numbers or files to be processed, especially in situations when the customer and service rep cannot see
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