Slideshow – 6 Steps To Dealing With Angry Customers
In customer service, it is almost inevitable that you’ll encounter disgruntled customers who are very unhappy about something, that may or may not be anybody’s
Continue readingIn customer service, it is almost inevitable that you’ll encounter disgruntled customers who are very unhappy about something, that may or may not be anybody’s
Continue readingThe oldest written customer complaint was angrily written about 3,750 years ago, A man named Nanni wrote a letter to express his dissatisfaction with the quality of copper
Continue readingCustomer service professionals have to deal with angry or frustrated customers at one time or the other throughout their careers. It is expected that the service rep
Continue readingEmotional intelligence is the ability to identify and appropriately respond to one’s own emotions and the emotions of others. In business, it is becoming more
Continue readingAlot of times service reps  treat customers like numbers or files to be processed, especially in situations when the customer and service rep cannot see
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