In business, it is crucial to cultivate positive relationships with customers to win their loyalty. This relationship is built through constant engagement and interaction between the company
Continue readingA career in customer service is one that is both challenging and quite rewarding. In order for any individual to excel in their chosen career
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Dealing with angry customers is something no customer service professional looks forward to, unfortunately managing angry customers is somewhere in the job description of most
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No matter how efficient and wonderful any company is, service failures are bound to occur, because companies are mostly made up of people and technology,
Continue readingAfter a brand successfully converts a prospect or lead to customers, most just add the numbers to their statistics, give their marketers bonuses and continue
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