Customer Service Body Language Mistakes You Should Avoid
Body Language is an important aspect of communication between customers and service representatives. it is important for customer service reps to be trained to interpret
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Most Important Qualities of Customer Service Reps
Anyone who has worked the cash register at a retail location or staffed a company’s help phone line will tell you: Customer service isn’t easy.
Continue readingSuccess Tips In A Customer Service Career Part 2
This is the 2nd (and final) blog in my current series on the topic of Success Tips In A Customer Service Career. If you missed Part
Continue readingSuccess Tips In A Customer Service Career Part 1
A customer service career is an interesting, challenging and rewarding one. The duties of customer service professionals will vary from company to company, but most of the time
Continue readingTips On How To Improve Empathy
The ability to recognize and understand emotion in other people is important in building & sustaining relationships in business and interpersonal relationships. A brand’s opportunity to
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