Teach Your Staff How to Listen Actively
Most times companies hire staff, train them on Customer Service and deploy them to the field to carry out their various service functions, without giving
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Tag: Customer service advice
How the Customer’s Experience can Impact Business Results
Alot of people wonder how the Customer’s experience can affect their balance sheets, which is why you sometimes hear; Forget about good customer service; people
Continue readingDrawing The Line Between Doable And Outrageous Customer Requests
While it is essential to go above and beyond our call of duty to provide positive and exceptional Customer experience, it important to also note
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Why The Complaining Customer Should Be Valued
Complaints are emotional in nature, people complain when they feel hurt or disappointed, but most of the time, businesses feel and see the complaining customer
Continue readingTen Important Points To Note In Customer Service
The Customer is your Boss: Never forget you’re in business to render service to Customers.  The Customer pays the bills and makes our employment possible.
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