What Is The Key To Customer Loyalty?
This is the one question that every business owner, who faces competition has asked at one point or the other.
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Tag: Customer service advice
Drawing The Line At Abusive Customer Behaviour
Customer service professionals have to deal with angry or frustrated customers at one time or the other throughout their careers. It is expected that the service rep
Continue readingFive Attitudes to Great Customer Service
Attitude goes a long way in both work and personal life; it affects the way we perceive events and react to them. As a customer
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Important Factors That Affect Your Employee Engagement
Employee engagement is the extent to which employees feel passionate about their jobs and are committed to an organization. An engaged employee is connected to the organization’s
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Customers Are People, Not Numbers – Shep Hyken
Alot of times service reps  treat customers like numbers or files to be processed, especially in situations when the customer and service rep cannot see
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