How to Succeed with Omnichannel Customer Service – Alex Bloom
When today’s customers require support, they don’t think in terms of channels. They reach out to your company through whatever means is most convenient or
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Slideshow – 6 Steps To Dealing With Angry Customers
In customer service, it is almost inevitable that you’ll encounter disgruntled customers who are very unhappy about something, that may or may not be anybody’s
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Infographic: How To Make Customers Fall In Love With Your Brand
When customers fall in love with a brand, they don’t just become loyal – they turn into advocates that can make your best sales personnel green
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Video: A Great Way to Improve Service
Customer service & experience expert Shep Hyken has been in the business long enough to know what works and what doesn’t in customer service, he
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Great Customer Service is More Than Just Saying Yes – Shep Hyken
Customer service is not just about saying yes to every request the customer makes, or answering the phone before the third ring.
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