Tag: Customer satisfaction

Great Customer Service is More Than Just Saying Yes – Shep Hyken

Customer service is not just about saying yes to every request the customer makes, or answering the phone before the third ring.

This awesome customer service story was shared on The Financial Brand website by Ron Shevlin. The story shows how much of an impact one employee

Attitude goes a long way in both work and personal life; it affects the way we perceive events and react to them. As a customer