Infographic: 2016 The Year of The Customer
Businesses have come to realize that their customers experience is unarguably tied to their profitability. For those businesses that are yet to understand why this is so, below
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Tag: Customer satisfaction
Video: A Great Way to Improve Service
Customer service & experience expert Shep Hyken has been in the business long enough to know what works and what doesn’t in customer service, he
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Highlights From The Global State of Customer Experience 2016 Report
The Global State of Customer Experience 2016 by CX Network in partnership with Forrester & CRM Xchange has been published. Below are 3 interesting highlights
Continue readingLessons From The Oldest Written Customer Complaint
The oldest written customer complaint was angrily written about 3,750 years ago, A man named Nanni wrote a letter to express his dissatisfaction with the quality of copper
Continue readingThe Results of Poor Service Standards
An organization that has poor customer service standards runs the risk of losing out to competition. The effect usually takes years before it begins to manifest,
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