How to Measure Your Voice of Customer (VoC)
It isn’t enough to develop an idea of how customers are experiencing a brand just by looking at sales or the amount of time spent
Continue readingIt isn’t enough to develop an idea of how customers are experiencing a brand just by looking at sales or the amount of time spent
Continue readingThe connection between customers and support teams is vital to every business’s success. This has become especially important as companies have had to move to
Continue readingThe COVID19 pandemic ushered in significant changes in both consumer behaviour and business operations. As the world grapples to overcome the pandemic, consumer behaviour is
Continue readingWhether you operate as a service-based online business or work as a retailer with a website, customer reviews, testimonials and social proof, in general, can
Continue readingSo much of contemporary business is conducted on the internet. It’s a reality of the 21st century that the internet is a key resource for
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