Customer Service Story – Tire Rack
This story was shared on Reddit and shows what sort of Customer perception is created when senior management drives service & goes the extra mile.
Continue reading
Tag: Customer Experience
Apps Can Deliver Customer Satisfaction
Apps give service companies the opportunity to get valuable mobile real estate – that limited space every device user has on their phone or tablet. Once downloaded, good design and strategic interaction can strengthen the connection between customers and a company. Next time a customer needs a service, the company with the app is already on their mind.
Sourced through Scoop.it from: blogs.adobe.com
Share your insight
See on Scoop.it – Customer Service
Continue readingSix Basic Skills Every Call Center Service Representative Should Have
If you are a call center representative, you’ll at some point find yourself assuming the roles of a company representative, marketer, solutions expert or counselor  –
Continue readingThe Power Of a Simple Smile
Great Customer Service always starts with a smile, and with good reason. In business it is important that to every customer you meet, your facial
Continue readingAsking The Right Questions, In the Right Way
In the course of interaction with Customers, eventually you might have to ask questions ot seek clarification. The way you ask the question and your
Continue reading