Creative Ways To Reinforce Your Customer Service Culture
Organizations all over the world now realize the importance of having satisfied customers who can refer more people to them, this begins with having a strong customer
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6 Things Your Customers Find Annoying
Ensuring customers are satisfied whenever they patronize a business is a great way to win their loyalty, but the most pleasant experience can easily be
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Do Not Make Your Customers This Frustrated!
I recently stumbled upon this call center recording between a really frustrated customer & an agent. This is a good example of an organization literally
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Slideshow – 6 Steps To Dealing With Angry Customers
In customer service, it is almost inevitable that you’ll encounter disgruntled customers who are very unhappy about something, that may or may not be anybody’s
Continue readingPersonalization Is an Important Aspect of Online Customer Experience
No doubt the today’s customer has been greatly empowered and has an array of contact channels with which he can interact with a brand. The
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