Hilarious Email Sent By An Angry Customer
I recently stumbled upon this email written by an angry customer to his bank on reddit. The reason for the customer’s displeasure was over an event
Continue reading
Tag: Customer Experience
Customer Service Story – United Airlines
A few years ago Kelly Drake and United airlines caused a media frenzy after the airline went out of their way to ensure they were able
Continue reading
American Customer Satisfaction Index (ACSI) Finance and Insurance Report 2016 (Highlights)
The American Customer Satisfaction Index (ACSI) Finance and Insurance report has just been released, and this year’s report indicates an overall improvement in customer satisfaction
Continue readingGetting a Banking Experience at Your Local Bar?
Suppose you walked into your favorite bar on Friday, and notice new chairs, tables, security and a queue guide (that’s right, a queue guide). After you’ve
Continue readingSteps To Empowering Your Front-line Service Team
Cumbersome approval processes make delivering great customer experiences an uphill task. When front line service reps are not empowered to resolve customer complaints, it results in longer processing
Continue reading