As Customer Experience (CX) and Voice of the Customer (VoC) programs continue to grow as segments in the B2B space, technology plays an integral role
Continue reading
In today’s age, a seemingly small act by a business to its customer has the potential to impact positively or negatively on the brand, especially
Continue reading
“Get closer than ever to your customers. So close that you tell them what they need well before they realize it themselves.” Steve Jobs Given
Continue reading
Every year, the first week in October is set aside for the Customer Service Week celebration – an international event devoted to recognizing the importance of
Continue reading
Being proactive entails acting and thinking ahead of anticipated events. In customer service being proactive means that you anticipate challenges customers might have, and working
Continue reading
Get Our Comprehensive Guide to Master the Art of Customer Feedback
