6 Tips On Managing Customer Expectations [Slideshow]
From the moment customers become aware of a brand and its products or services, they begin to anticipate a set of behaviours or actions from
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Tag: Customer Experience
Do Your Employees Care More About Policy or Customers?
Company policies are often created for good reasons, but sometimes these policies get in the way of delivering or receiving a great customer experience. Can
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Customer Service Story – Warby Parker
In most organizations, employees will turn a blind eye to anything relating to customers or work as soon as they’re out of the office and
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Highlights From The Global State of Customer Experience 2018 Report
The 2018 Global State of Customer Experience by the CX Network has been published. This year’s edition saw nearly 300 responses from the CX community,
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106 Fascinating Voice Search Facts & Stats [Infographic]
From the moment personal computers became available, people had the desire to talk to them. This desire was made even more popular by Hollywood Sci-fi
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