Top 7 Innovations in Online Customer Experience
Digital technologies today evolve faster than we can adapt. If you consider this to be a huge hassle for your business, take a breather to
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Tag: Customer Experience
7 Important Steps To Understanding Your Customers’ Journey
Before any business can satisfy customers’ needs or exceed their expectations, good knowledge of what the customers truly want is needed. This entails having an
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Walking In The Customer’s Shoes – Really
We have all heard the phrase “walk in the customer’s shoes”, but what does it mean to really do this? Let me give my thoughts
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Understanding The Peak–end Rule & How It Affects Customer Experience
Did you know that customers are very likely to form biased memories of their experience with your business? It is what your customers remember about
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Customer Service Story – Burger King
There are various factors that lead to customer service stories that go viral. One striking factor that easily stands out among such stories is that
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