Five Reasons You Can’t Ignore Customer Experience
As more businesses begin to realize and come to terms with the fact that the customer’s experience is the next competitive battleground, It has become very necessary
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Great Customer Service Begins With…
Earlier, I published this basic customer service quiz designed for professionals to test knowledge and re-freshen on the basics. From the analysis of the results so far, a great number
Continue readingFive Attitudes to Great Customer Service
Attitude goes a long way in both work and personal life; it affects the way we perceive events and react to them. As a customer
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Infographic: Have You Seen These Customer Experience Statistics?
A lot of businesses are focusing on improving their customer’s experience in recent years, In fact, 91% of organizations said they aspire to be among
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