Slideshow – 6 Steps To Dealing With Angry Customers
In customer service, it is almost inevitable that you’ll encounter disgruntled customers who are very unhappy about something, that may or may not be anybody’s
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Tag: customer experience advice
The 7 Deadly Sins of Customer Service – Annette Franz
Shep Hyken speaks with customer experience expert, Vice President of Client Experience at Compellon and author of the popular blog CX Journey™, Annette Franz. In
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Infographic: 2016 The Year of The Customer
Businesses have come to realize that their customers experience is unarguably tied to their profitability. For those businesses that are yet to understand why this is so, below
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Video: A Great Way to Improve Service
Customer service & experience expert Shep Hyken has been in the business long enough to know what works and what doesn’t in customer service, he
Continue readingFive Reasons You Can’t Ignore Customer Experience
As more businesses begin to realize and come to terms with the fact that the customer’s experience is the next competitive battleground, It has become very necessary
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