Great Customer Service Begins With…
Earlier, I published this basic customer service quiz designed for professionals to test knowledge and re-freshen on the basics. From the analysis of the results so far, a great number
Continue readingEarlier, I published this basic customer service quiz designed for professionals to test knowledge and re-freshen on the basics. From the analysis of the results so far, a great number
Continue readingCustomer service is not just about saying yes to every request the customer makes, or answering the phone before the third ring.
Continue readingAttitude goes a long way in both work and personal life; it affects the way we perceive events and react to them. As a customer
Continue reading