Great Customer Service Begins With…
Earlier, I published this basic customer service quiz designed for professionals to test knowledge and re-freshen on the basics. From the analysis of the results so far, a great number
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Tag: Cust serv
Great Customer Service is More Than Just Saying Yes – Shep Hyken
Customer service is not just about saying yes to every request the customer makes, or answering the phone before the third ring.
Continue readingFive Attitudes to Great Customer Service
Attitude goes a long way in both work and personal life; it affects the way we perceive events and react to them. As a customer
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