Drawing The Line At Abusive Customer Behaviour
Customer service professionals have to deal with angry or frustrated customers at one time or the other throughout their careers. It is expected that the service rep
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Types of Complaining Customers And How to Handle Their Complaints (Infographic)
Can you relate? Customer complaints are inevitable in Customer service, technology might fail, an overlooked issue might rear its head, there’s bound to be one
Continue readingEmpathy and Its Role in Complaints Resolution
Empathy is very important in the business of rendering services, we don’t live in a perfect society, things would go wrong at some point or
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Why The Complaining Customer Should Be Valued
Complaints are emotional in nature, people complain when they feel hurt or disappointed, but most of the time, businesses feel and see the complaining customer
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