Do Not Make Your Customers This Frustrated!
I recently stumbled upon this call center recording between a really frustrated customer & an agent. This is a good example of an organization literally
Continue readingI recently stumbled upon this call center recording between a really frustrated customer & an agent. This is a good example of an organization literally
Continue readingIf you are a call center representative, you’ll at some point find yourself assuming the roles of a company representative, marketer, solutions expert or counselor  –
Continue reading