12 Effective Reasons To Move Your Call Center to The Cloud
Like most business owners, you probably know that cloud-based call center software has advantages over its on-premises counterparts. But if you’re still not sure if
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Tag: call center
3 Ways To Avoid Blocked Callbacks To Your Customers
It’s no secret that the global pandemic has rewritten customer service rules, and in every company, the customer support departments have been most affected. While
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Tips For Reducing Call Center Costs Whilst Improving Customer Service – Nora Mork
Customer service is as vital as it ever been these days if not more, since so much commerce is being done remotely, meaning that the
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Measuring Call Centre Performance – 8 Metrics You Should Track
The call centre isn’t just about picking up the phone 24/7, it plays a pivotal role in supporting customers and managing their relationship with businesses.
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Hilarious Call Center Recording – Computer Problem
In customer service, the importance of listening actively to customers is often understated. When service reps fail to pay attention to what customers are trying to
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