Success Tips In A Customer Service Career Part 2

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This is the 2nd (and final) blog in my current series on the topic of Success Tips In A Customer Service Career. If you missed Part 1, read it here.

Here are 4 more tips that will help you make the most of your career as a customer service professional.

#8. Be Flexible

A customer service professional would need to adapt to a number of situations quickly, these situations vary from different customer requests to work shifts, service failures & even customer temperaments, as some customers will be grumpy, upset or cheerful. Flexibility is what enables you to adjust/adapt to these different situations with ease. It also helps you maintain a healthy emotional and work-life balance.

#9. Know Your Products

 

Image: educonnect.co.za

 

Customers would often reach out to make inquiries about products/services on offer. It would be disappointing as a professional if you fail to answer basic questions about such products.

You must know also that product knowledge is a major differentiator between customer service professionals and customer service heroes. The later have excellent knowledge of their employer’s products/services, and even go a step further to discover tricks & shortcuts that can help the customers make the best of it.
But sometimes even the best can forget. If you find yourself in such as situation DO NOT say ‘I don’t know’ make effort to find the answers. (Read: What To Do When You Don’t Know The Answer To a Customers Question)

#10. Build Relationships with Colleagues

Most times, to get things done for a customer, you’d have to collaborate with colleagues within your team, or in other departments. This makes it important that you build strong relationships with those folks/departments on whom you regularly have to lean on to get things done. A lot of times personal relationships will open doors and can get things done faster than formal work relationships.
It’s about building strategic partnerships that foster teamwork and drive productivity. This sort of relationships also helps you in building a strong career network, a key ingredient for success in any career path.

#11. Aim for Excellence

Always strive for excellence in whatever you do & the desire to put in that little extra that sets you apart, then do it consistently. Excellence involves putting quality into what you do, having this attitude is what separates the achievers, who make rapid strides in their customer service career from others.
Aim for excellence so that you can be proud of the legacy you leave for those you come after you, do it so that your friends, colleagues, boss, and even customers will be proud to tell your story. Remember; no ever gets celebrated or even promoted for being average.
Following these tips will get you far ahead of peers in your career as a customer service professional, all you need to do is – practice.
A career in customer service is rewarding, make the most of it!
Kelechi Okeke
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