How to Handle The Very Upset Customer
If you have a job in service industry, it is almost inevitable that you’ll encounter a disgruntled customer who is very unhappy about the product
Continue reading
Why The Complaining Customer Should Be Valued
Complaints are emotional in nature, people complain when they feel hurt or disappointed, but most of the time, businesses feel and see the complaining customer
Continue readingFive Tips to Improve User Experience on your Website
If you own a website then you really should read this. Have you ever wondered – What first impression do users get when they visit my website?
Continue readingTen Important Points To Note In Customer Service
The Customer is your Boss: Never forget you’re in business to render service to Customers.  The Customer pays the bills and makes our employment possible.
Continue readingEmotional Intelligence Series – Part 1
In today’s world, now more than ever, creating extraordinary Customer experience is becoming an edge businesses have over competition, and has become critical for survival.
Continue reading