Teach Your Staff How to Listen Actively
Most times companies hire staff, train them on Customer Service and deploy them to the field to carry out their various service functions, without giving
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Empathy and Its Role in Complaints Resolution
Empathy is very important in the business of rendering services, we don’t live in a perfect society, things would go wrong at some point or
Continue readingHow the Customer’s Experience can Impact Business Results
Alot of people wonder how the Customer’s experience can affect their balance sheets, which is why you sometimes hear; Forget about good customer service; people
Continue readingGreat Internal Customer Service is Profitable
Customers are not just people who pay for the goods & services you offer, they also include those people whom you work with every day.
Continue readingDrawing The Line Between Doable And Outrageous Customer Requests
While it is essential to go above and beyond our call of duty to provide positive and exceptional Customer experience, it important to also note
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